Total Gym® FAQ

Ordering Total Gym?

Q. How do I order my Total Gym?
A. Order online here, or call 1-877-TOTAL-GYM (868-2549).

30-Day Trial Offer Questions?

Q. How does the 30-Day Trial offer + Payment Plan work?
A. Several of our home gym models feature a 30 Day Trial offer. The Trial offer allows you to try Total Gym in your home for 30 days with an initial single payment of a trial amount (offer and model dependent). Following the 30 Day Trial period, the remaining payments will be charged each month to the credit card you’ve provided at checkout, beginning 30 days after the first charge and every 30 days thereafter until the completion of your payment plan. If you so desire, you can always pay-off your remaining payments early with no penalty by contacting customer service. Total Gym® does not charge interest on its payment plans. Your credit or debit card company may charge interest. See specific item product page for available payment options.

Q. When does the trial period begin?
A. The trial period begins on the day that you receive your Total Gym.

Q. How does the Auto-Delivery option work for the Total Gym FIT BLAST Meal Replacement Shake?
A. By choosing the Auto-Delivery option, your Total Gym FIT BLAST Meal Replacement Shake will automatically ship each month for your convenience. You may cancel at any time. With the Auto-Delivery Option, you will save $10 + receive free shipping & handling on your entire first order and receive 50% off regular shipping & handling charges on all monthly replenishments. As a benefit to selecting Auto-Delivery, your 5th complete shipment (product & shipping) is free.

Assembly and Other Questions?

Q. Do I need to assemble the Total Gym?
A. No. The Total Gym arrives fully assembled and sets up in minutes.

Q. What is included with the Total Gym?
A. Your Total Gym is shipped with extras not available through retail stores. See the products page for details on each model.

Q. What type of workout will I get with the Total Gym?
A. You’ll get a real workout with real results, just like you would in a gym. The Total Gym uses Resistance Training, which is recommended by experts and used by athletes across a wide range of sports. Resistance training builds, strengthens and tones your muscles. Because of its unique design, Total Gym can also be used to help boost your cardio endurance.

Payment Information and Options?

Q. How do I know it’s safe to use my credit card online?
A. All credit card information is secure. When our order form asks you to enter sensitive information (such as credit card number), that information is protected with the best security and encryption technology in the industry.

Q. When will my Credit Card be Billed?
A. Your credit card will be billed when your order ships. If you selected the 30 Day Trial Payment Plan (offer and model dependent), the remaining payments will be charged each month to the credit card you’ve provided, beginning 30 days after the first charge and every 30 days thereafter until the completion of your payment plan. If you so desire, you can always pay-off your remaining payments early with no penalty by contacting customer service. See specific item product page for available payment options.

Q. Do you accept Debit Cards?
A. Yes, we accept all credit or debit cards containing either the Visa, MasterCard, Discover or American Express logo.

Q. Can I Pay-off my Gym Early?
A. Yes, you can always pay-off your gym payment plan early with no penalty by contacting customer service.

Q. How many promotional coupons can I use per order?
A. Only one (1) promotional coupon can be applied per order (restrictions may apply.) Promotional coupons may not be combined, however, may be used in conjunction with items that have already been discounted on totalgymdirect.com.

Sales Tax Information?

Q.Will I be charged sales tax?
A. You will be charged the appropriate sales tax, deemed by your state, if you live in one of the following states: Arkansas, California, Connecticut, Georgia, Illinois, Nevada, New Jersey, New York, Ohio, Michigan, Pennsylvania, or Texas.

Shipping and Handling?

Q. What is the Shipping & Handling charge?
A. All Total Gym Home Gym units include free ground shipping (excludes AK & HI and orders containing Total Gym GTS).
All other shipping costs are determined by the price of your order and are billed as follows:

Order Amount

$0 – $25

$25.01 – $50

$50.01 – $75

$75.01 – $125

$125.01 – $175

$175.01+

S & H Fee US/CAN

$6.95/$11.95

$8.95/$13.95

$11.95/$16.95

$14.95/$19.95

$16.95/$21.95

FREE

Auto-Delivery program (Total Gym FIT BLAST)
When purchasing Total Gym FIT BLAST with auto-delivery, you will receive free shipping on your entire first order. Your Total Gym FIT BLAST Shake will automatically ship monthly at a savings of 50% off the standard shipping charge. You may cancel at any time.

Q. Is Rush Shipping Available?
A. Yes. Need your order Faster? Select the Rush Shipping option at check out and receive your order within 3 to 5 business days. Additional shipping charges apply and vary based on order. See details at checkout. Note – Rush Shipping is not available on orders containing the Total Gym® GTS or Total Gym® Row Trainer.

Q. How much does the Total Gym weigh in the shipping box?
A. Please see below:
Total Gym XLS weighs 87 lbs.
Total Gym XLS with AbCrunch weighs 92 lbs.
Total Gym FIT weighs 96 lbs.
Total Gym Supreme weighs 79 lbs.
Total Gym GTS weighs 255 lbs
Total Gym Row Trainer weighs 120 lbs

Q. How long will it take to receive my Total Gym and how will it ship?
A. Your Total Gym will deliver in 1 to 2 weeks by Ground Shipping.

Return Policy?

Q. What is your return policy?
A. If you are not 100% satisfied with any purchase on TotalGymDirect.com simply contact a Total Gym customer service representative at 1-800-501-4621 within 30 days of delivery for a full refund or credit. Refund is less all shipping and handling.

Q. If I would like to return my Home Gym within the 30 Day Trial Period, am I responsible for Return Shipping?
A. In order to give you the opportunity to try the Total Gym, we ship the gym to your home free of charge. However, if you decide to return the gym, the return shipping costs are not covered and vary by carrier and location.

Q. How much will the return shipping cost?
A. Unfortunately, it is not possible to estimate, as return shipping costs vary by carrier and location.

Warranty Information?

Q. Is my Total Gym covered by a Warranty?
A. Yes. Every Total Gym is covered by a Manufacturer’s Warranty on the frame.  Some models may also include an additional Manufacturer’s Warranty on moving parts (see individual product pages for details). Register your new Total Gym here.

Order Confirmation?

Q. What does my order confirmation mean?
A. All orders are subject to credit card authorization as determined by the credit card processor. Your order placement and receipt of an order confirmation does not constitute final acceptance of an order. Certain information may be checked and confirmed prior to Total Gym Fitness, LLC accepting an order. Your order, or any portion thereof, may be declined by Total Gym even after your receipt of an order confirmation. We are unable to process any credit cards that have a bill to or ship to address outside the United States or Canada.