Shipping delays during COVID-19.
Due to increased demand, orders will deliver in 2-3 weeks from order date. Learn more >
Orders will deliver in 2-3 weeks from order date
due to COVID-19. Learn more >

COVID-19 Updates:

A Message from Total Gym

To all who are on the frontline fighting COVID-19, we express our sincere gratitude.
Our thoughts are with you and all who are being affected. Stay safe. Stay healthy.

Shipping & Delivery

Due to increased demand from COVID-19, Total Gym is experiencing shipping & delivery delays. We apologize for the delay and appreciate your understanding as we work to ship your order.

Orders are currently delivering in approximately 2-3 weeks from the date your order is placed. When your order is shipped you will receive an email confirmation with your tracking number, which will provide an estimated delivery date.

Attachment Inventory

Again, due to increased demand, specific attachments may be temporarily out of stock. If an attachment is out of stock it will not be order-able. You have the option to be notified once the item is back in stock. Click the link on the product’s page that says: Would you like to be notified when this item is back in stock? Once you click the link, please enter your email address and select the item you wish to be notified about. When the item is available to order, you will be sent an email notification.

Customer service

At Total Gym, all employees are working from home until further notice, including our customer service team. To contact customer service, please email service@totalgymdirect.com.

We are still as committed as ever to our customers but have been experiencing periods of higher email volume. Please be patient with us and we promise to get back to you within 48 hours on business days (M-Th).

Total Gym Community

In support of our Total Gym community, we have increased the number of workout videos in the Total Gym TV Basic package. There are now 8 Premium videos available for free. Access them at Total Gym TV in our All-Access Workouts section here.

We hope that with these additions you can move your body and relieve some stress. As with other internet streaming sites, we may be experiencing higher traffic volume than normal – if connectivity issues occur, please be patient and/or try again at a different time when traffic may be lower.

Total Gym GTS Delivery

After your order is processed you will be contacted by a delivery service in your area to schedule delivery to your home. Due to the size of the GTS model, it will be shipped and delivered to a room of choice in your home via our white glove service. Within 24 hours after delivery, you will receive a call from the assembly team and they will schedule a date that works best for you to assemble your gym.

Due to COVID-19, if you prefer not to have delivery or assembly personnel in your home, you have the option of having the GTS delivered to your doorstep only. You will then be responsible for bringing the gym into your home and assembling it on your own. Alternatively, if you prefer to delay delivery, the delivery service will hold the GTS until you are ready to receive it.