Contact Total Gym

For questions regarding orders, returns, and product concerns, please call customer service at 1-800-501-4621 (M-TH: 8:30am-5pm EST).

For any other Customer Service issues that have not been answered in our Frequently Asked Questions, please contact us by one of the following:

My Account

Need to update or check your account information?

Please allow up to 2 business days for a reply.

Monday-Friday: 8:30 am - 5 pm EST
Saturday-Sunday: Closed

Call our specialty Customer Service based on what Total Gym unit you have.

Choose by how you purchased - via TV or internet (TotalGymDirect.com) or via QVC or a Retail Store.

Customer Service

General inquiries

Monday-Thursday: 8:30 am - 5 pm EST
Friday-Sunday: Closed

Customer Service

For help with all Total Gym retail and QVC models (models other than Total Gym 2000, 3000, FIT, XL, XLS and Electra).