Shipping delays during COVID-19.
Due to increased demand, orders will deliver in 2-3 weeks from order date. Learn more >
Orders will deliver in 2-3 weeks from order date
due to COVID-19. Learn more >

CONTACT TOTAL GYM

COVID-19 UPDATE

At Total Gym, all employees are working from home until further notice, this includes our customer service team. We ask that if you need to get a hold of our customer service team you email them at service@totalgymdirect.com. We are still as committed as ever to our customers but have been experiencing periods of higher email volume. Please be patient with us and we promise to get back to you, most likely within 48 hours on business days (M-Th). Thank you for understanding and we hope everyone stays safe and healthy at this time.

COVID-19 SHIPPING UPDATE

Due to increased demand, Total Gym is experiencing shipping & delivery delays. Orders are currently delivering in approximately 3-4 weeks from the date your order is placed. You will receive an email once your order has left our warehouse with your tracking number which will provide an estimated delivery date.

For questions regarding orders, returns, and product concerns, please call customer service at 1-800-501-4621 (M-TH: 8:30am-5pm EST).

For any other Customer Service issues that have not been answered in our Frequently Asked Questions, please contact us by one of the following:
My Account
Need to update or check your account information?
Email Us
Please allow up to 2 business days for a reply.
Facebook
Monday-Friday: 8:30 am - 5 pm EST
Saturday-Sunday: Closed
Call Us
Call our specialty Customer Service based on what Total Gym unit you have.

Choose by how you purchased - via TV or internet (TotalGymDirect.com) or via QVC or a Retail Store.
Customer Service
TV/INTERNET PURCHASES
GENERAL INQUIRIES


Monday-Thursday: 8:30 am - 5 pm EST
Friday-Sunday: Closed

1-800-501-4621
Customer Service​
RETAIL AND QVC MODELS

For help with all Total Gym retail and QVC models (models other than Total Gym 2000, 3000, FIT, XL, XLS and Electra).

1-800-303-7896